ReStore Processing Ambassador

Overview: Habitat for Humanity Chicago (Habitat Chicago) is a nonprofit organization that works to champion healthy neighborhoods by investing in resident priorities, supporting homeownership and building quality homes. We believe in a world where everyone has a decent place to live and we invite people of all backgrounds, races and religions to work towards this vision together in our two focus neighborhoods of West Pullman and Greater Grand Crossing. 

Position Summary: The ReStore Processing Ambassador reports to the Assistant Manager – Operations, collaborating closely with the ReStore Processing Coordinator.  The role is a part time position with Habitat for Humanity/ReStore Chicago. This position provides increased capacity for  

Daily operations. A weekly snapshot will primarily consist of cleaning, processing, pricing, and stocking items. Additional responsibilities will include cleaning and organizing the processing area, organizing the household merchandise on the salesfloor, providing customer service, and supporting with the detailing of donated furniture as needed. This position involves moderate lifting.  

Key Responsibility: Donation Handling and Processing (80%) –  

• Ensure safety standards are being met at all times in receiving and processing   
• Assists in screening heavy volume of donated items destined for large items processing  
• Ensure all donated items are cleaned, properly grouped together, and ready for the sales floor in a timely manner to ensure quick sale and maximum revenue and profit generation   
• Research pricing for large items 
• Assist and coordinate ReStore volunteers that affect processing and receiving  
• Plan and prioritize daily cleaning and maintenance tasks for items needed for ReStore receiving area and processing area  

Key Responsibility: Customer Service (10%) - 

• Provide customer support to drive sales and profits to further Habitat Chicago's mission   
• Provide honest feedback and support to ensure continuous improvement in communication, productivity, efficiency, safety, and satisfaction    

Key Responsibility: Teamwork (10%) 

As a key ReStore Team member, contribute to our organizational health through enthusiastic collaboration, leadership and personal integrity. 

• Maintain a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization 
• Contribute enthusiastically to all organization events, helping as necessary with set up/take down, management, networking, various tasks, etc. 
• Engage with all members of the team, program participants, and core volunteers. 

Required Knowledge, Skills & Abilities 

• Understanding of safety measures to safely move bulk items to and from vehicles and warehouse   
• Maintain a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization.   
• Demonstrate initiative represented by a sense of urgency, energy, enthusiasm, attention to detail, and follow up    
• Exceptional work ethic and track record of personal initiative and achievement    
• Quick, sound, and decisive decision-maker in rapidly changing conditions; anticipating, addressing, and solving problems    
• Current authorization to work permanently in the United States     

Preferred Knowledge, Skills & Abilities 

Familiarity with warehouse equipment, such as forklifts, dolleys, pallet jacks, etc  

 

Education and Experience 

• Retail or warehouse experience preferred   
• Personal volunteer experience    

Successful Habitat team members share the following characteristics  

• Trust: You invest in your fellow team members and you do what you say you will do. You thrive on constructive feedback and have a high level of integrity. 
• Commitment: You have a “go above and beyond” attitude; nobody here works just for a paycheck. 
• Engagement: You embrace bringing people to the Habitat mission. 
• Innovation: You are a creative problem solver that works across teams. 
• Curiosity: You express curiosity and reserve judgment. 
• Achievement: You love results and hate excuses. You will help Habitat Chicago grow to be a leading organization.

Position Details  

• Hours: Part-time, approximately 18- 24 hours per week, may include working weekends 
• Environment: The Habitat Chicago ReStore is located at 6040 N. Pulaski Rd. in Chicago. It is accessible by car or by public transit.  
• Conditions: Ability to safely lift and position up to 70 pounds. The job entails bending, kneeling, and reaching, often in awkward or tiring positions. 100% of the time is fast-paced environment engaging donors, inspecting, and auditing donations, and processing them to their assigned locations  
• Compensation: $15.40 hourly 
• FLSA Status: This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to HFH Chicago policy. Further, the employee must submit timesheets that accurately reflect all hours worked. 
• Training: The position will begin with an onboarding period to become familiar with the organization's work and policies; the new hire will be trained on the specifics of the role through a combination of in-person, online and written training and will be expected to take the initiative to review materials as needed and seek understanding of new developments in order to perform her/his responsibilities.