ReStore Ambassador

ReStore – Seasonal – Part time

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Job Description

Overview: Habitat for Humanity Chicago (Habitat Chicago) is a nonprofit organization that works to champion healthy neighborhoods by investing in resident priorities, supporting homeownership and building quality homes. We believe in a world where everyone has a decent place to live, and we invite people of all backgrounds, races and religions to work towards this vision together in our two focus neighborhoods of West Pullman and Greater Grand Crossing. 

ReStore Chicago is a home improvement center that accepts donated goods from businesses manufacturers, contractors, and individuals. Donations are then processed and sold at discounted prices to the general public. The store's operations generate funds to support Habitat Chicago. The current ReStore in Chicago, located in the Sauganash neighborhood 

Position Summary: The ReStore Associate is a cross functional part-time position working as a front-line ambassador with both donors and customers of Habitat for Humanity Chicago ReStore. Weekly duties will primarily consist of screening and receiving incoming donations (both at the loading door and via scheduled truck collections), detailing furniture and processing home improvement product, moving merchandise to the floor, loading customer purchases, cleaning the facility, helping customers and operating the cash register,  

This position requires significant strength and labor. The ideal candidate can safely lift and position up to 50 pounds. The job entails bending, kneeling and reaching, often in awkward or tiring positions. This role is in a fast-paced environment and requires adaptabilty, multi-tasking and ability to engage with the public. At all times, this position requires attention to safety, efficiency, teamwork and customer service. 


Key Responsibility: Loading (45-55%)  

  • Screening incoming donations at the loading door to ensure receipt of product in good condition and in line with guidance for acceptable items. 
  • Safely and efficiently transferring donations to appropriate area for processing. demonstrates responsibility for items entering and exiting the ReStore dock.  
  • Detail, clean and organize donations to ready for pricing. 
  • Move processed merchandise to the floor for sale and help with floor staging. 
  • Transfer designated sold items to the sold bay and safely load them into customer vehicles. 
  • As needed, provide coverage support on the ReStore truck to pick-up off-site donations, and unload the truck back at the store. 
  • Ensure safety standards are always met in receiving and processing.  
  • Assist and coordinate ReStore volunteers helping with loading duties.  
  • Other duties as assigned by the Store Manager or Assistant Managers 

Key Responsibility: Processing (20-30%)  

  • Dust, clean and detail donated furniture to present quality product to customers 
  • Clean, process and test home improvement products (appliances, lighting, plumbing) 
  • Help organize, price and merchandise building materials 
  • Assist and coordinate ReStore volunteers helping with processing duties. 

Key Responsibility: Providing Customer Service Support (20-30%)   

  • Perform retail sales duties as required including but not limited to operating the cash register at the point of sale. 
  • Be familiar with ReStore’s products and procedures to respond to customer inquiries and graciously provide customer service. 
  • Be familiar with ReStore’s mission supporting the programs of Habitat Chicago.  

Key Responsibility: Facility Maintenance (5-10%)  

  • Help maintain a clean, organized, and sustainable working environment which attracts, retains, develops and motivates staff and volunteers.  
  • As needed, empty trash and recycling bins, sweep floors, address spot clean-ups requiring urgent attention.  

Key Responsibility: Teamwork (All Times) 

  • Maintain a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization 
  • Contribute enthusiastically to all organizational events, helping as necessary with set up/take down, management, networking, various tasks, etc. 
  • Engage with all members of the team, program participants, and core volunteers. 



  • Understanding of safety measures to safely move bulk items to and from vehicles and warehouse.  
  • Maintain a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization.  
  • Demonstrate initiative represented by a sense of urgency, energy, enthusiasm, attention to detail, and follow up.   
  • Exceptional work ethic and track record of personal initiative and achievement   
  • Quick, sound, and decisive decision-maker in rapidly changing conditions; anticipating, addressing, and solving problems.   
  • Current authorization to work permanently in the United States    


  • Familiarity with warehouse equipment, such as forklifts, dolleys, pallet jacks, etc. 
  • Knowledge of point of sales system as well as working with customers  


  • Warehouse or retail experience preferred  
  • Personal volunteer experience   


Position Details  

  • Hours: Part-time, approximately 18- 24 hours per week, may include working weekends 
  • Environment: The Habitat Chicago ReStore is located at 6040 N. Pulaski Rd. in Chicago. It is accessible by car or by public transit.  
  • Conditions: Ability to safely lift and position up to 50 pounds. The job entails bending, kneeling and reaching, often in awkward or tiring positions. 100% of the time is fast-paced environment engaging donors, inspecting and auditing donations, and processing them to their assigned locations  
  • Compensation: $15.50 - $16.50 hourly 
  • FLSA Status: This position is non-exempt under the Fair Labor Standards Act (FLSA).  The incumbent is eligible for overtime pay or compensatory time according to HFH Chicago policy. Further, the employee must submit timesheets that accurately reflect all hours worked. 
  • Training: The position will begin with an onboarding period to become familiar with the organization's work and policies; the new hire will be trained on the specifics of the role through a combination of in-person, online and written training and will be expected to take the initiative to review materials as needed and seek understanding of new developments in order to perform her/his responsibilities.