ReStore Operations Ambassador

Overview: Habitat for Humanity Chicago (Habitat Chicago) is a nonprofit organization that works to champion healthy neighborhoods by investing in resident priorities, supporting homeownership and building quality homes. We believe in a world where everyone has a decent place to live and we invite people of all backgrounds, races and religions to work towards this vision together in our two focus neighborhoods of West Pullman and Greater Grand Crossing. 

 

Position Summary: The ReStore Operations Ambassador is a cross functional part-time position working as a front-line ambassador for donors, receivables, and customers for Habitat for Humanity Chicago ReStore. A weekly snapshot will primarily consist of moving heavy furniture, cleaning donations, and providing customer service. This position requires significant strength and labor. An average day may consist of riding to donor site and loading / unloading 2 - 24ft box trucks. Donations are then cleaned, priced, and brought to the sales floor. This position will be cross trained to also work the cash register. 

 

The ideal candidate can safely lift and position up to 70 pounds. The job entails bending, kneeling and reaching, often in awkward or tiring positions. 100% of the time is fast-paced environment engaging donors, inspecting and auditing donations, and processing them to their assigned locations. This individual is adaptable in a fast-paced atmosphere, works well with the public, and thrives on responsibilities that sustain a safe, well organized, growth-oriented, effective, and efficient operation. 

Key Responsibility: Donation Handling and Processing (80%)  

• Consistently demonstrates responsibility for items entering and exiting the ReStore dock  
• Ensure safety standards are being met at all times in receiving and processing  
• Assists in screening heavy volume of donated items at receiving area and loading and unloading items for customers and donors 
• Responsible for riding on truck with Donation Ambassador to donor sites and safely loading truck with properly screened merchandise 
• Assist and coordinate ReStore volunteers that affect processing and receiving 
• Maintain organization and security of sold products 
• Ensure all donated items are cleaned, properly grouped together, and ready for the sales floor in a timely manner to ensure quick sale and maximum revenue and profit generation  
• Plan and prioritize daily cleaning and maintenance tasks for items needed for ReStore receiving area and processing area 
• Provides additional coverage for Receiving Coordinator and Processing Coordinator 

Key Responsibility: Customer Service Support (10%) 

• Perform retail sales duties as required including but not limited to: operating point of sale (POS) system; opening and closing procedures; following and ensuring compliance with established Habitat for Humanity Chicago and ReStore procedures and guidelines 
• Support ReStore team efforts to drive staff development, donations, sales, and profits to further Habitat Chicago's mission 
• Provide honest feedback and support to ensure continuous improvement in communication, productivity, efficiency, safety, and satisfaction 

Key Responsibility: Teamwork (10%) 

As a key ReStore Team member, contribute to our organizational health through enthusiastic collaboration, leadership, and personal integrity. 

• Maintain a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization 
• Contribute enthusiastically to all organization events, helping as necessary with set up/take down, management, networking, various tasks, etc. 
• Engage with all members of the team, program participants, and core volunteers. 

KNOWLEDGE, SKILLS & ABILITIES  

• Understanding of safety measures to safely move bulk items to and from vehicles and warehouse  
• Maintain a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization. 
• Demonstrate initiative represented by a sense of urgency, energy, enthusiasm, attention to detail, and follow up   
• Exceptional work ethic and track record of personal initiative and achievement   
• Quick, sound, and decisive decision-maker in rapidly changing conditions; anticipating, addressing, and solving problems   
• Current authorization to work permanently in the United States    

PREFERRED KNOWLEDGE, SKILLS & ABILITIES 

• Familiarity with warehouse equipment, such as forklifts, dolleys, pallet jacks, etc 

EDUCATION, EXPERIENCE  

• Warehouse or retail experience preferred  
• Personal volunteer experience   

Hours: Part-time, approximately 18- 24 hours per week, may include working weekends

Environment: The Habitat Chicago ReStore is located at 6040 N. Pulaski Rd. in Chicago. It is accessible by car or by public transit.

Conditions: Ability to safely lift and position up to 70 pounds. The job entails bending, kneeling, and reaching, often in awkward or tiring positions. 100% of the time is fast-paced environment engaging donors, inspecting, and auditing donations, and processing them to their assigned locations

Compensation: $15.40 hourly

FLSA Status: This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to HFH Chicago policy. Further, the employee must submit timesheets that accurately reflect all hours worked.

Training: The position will begin with an onboarding period to become familiar with the organization's work and policies; the new hire will be trained on the specifics of the role through a combination of in-person, online and written training and will be expected to take the initiative to review materials as needed and seek understanding of new developments in order to perform her/his responsibilities.