ReStore Assistant Manager – Front of House  

ESSENTIAL JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:  

Key Responsibility: Merchandising (50%) 

The ReStore Assistant Manager – Front of House is responsible for ensuring strong merchandising standards and an engaging, well‑organized salesroom. This role maintains appropriate stock levels, oversees product assortment and presentation, and ensures that all donated items are researched, priced, ticketed, and moved to the sales floor efficiently to maximize revenue. The Assistant Manager establishes and enforces visual standards across the showroom, collaborates closely with the operations team to coordinate product flow from donation intake to display, and executes pricing and markdown strategies that support sales targets and healthy inventory turnover. They also contribute to the ongoing needs of the ReStore’s e‑commerce platform. 

Key Responsibility: Retail Floor Operations (20%)  

The ReStore Assistant Manager – Front of House oversees the Point of Sale, maximizes available display space, and uses inventory control and pricing to ensure appropriate turnover of merchandise. This “on the floor” work will be done in conjunction with a team of staff and volunteers to achieve sales and operations objectives. The Assistant Manager oversees the Point of Sale and supports a smooth customer experience by facilitating opening and closing procedures, completing daily sales reconciliations, and providing back‑up to cashiers and staff as needed. They manage store assets, supplies, and equipment to ensure a safe and productive environment, maintain required documentation, and implement systems for financial transactions, deposits, inventory, and sales reporting. The role includes monitoring safety conditions throughout the store and storage areas, addressing hazards directly, or escalating them appropriately. 

Key Responsibility: e-Commerce (10%)  

Manage ReStore’s online sales platforms, ensuring accurate product listings, pricing, and inventory updates to maximize visibility and revenue. Collaborate across multiple store locations to source, photograph, and describe donated items, maintaining brand consistency and quality standards. This also involves assisting with reporting and tracking performance metrics, optimizing listings based on data insights, and providing excellent customer service to online buyers.  

Key Responsibility: Volunteer Management (10%) 

Volunteer engagement is a key component of this position. The Assistant Manager helps prepare and guide volunteers by leading individuals and groups through tasks such as sorting donations, merchandising, and customer service. They collaborate with the volunteer team to identify store needs, provide orientation and training on mission, safety, and store procedures, and foster a positive, inclusive environment where volunteers feel welcomed and valued. 

Key Responsibility: Sales Performance and Management (10%)  

The role also contributes to sales performance and brand experience by managing projects tied to annual goals for merchandising and customer engagement. The Assistant Manager helps develop standardized operating procedures across financial, pricing, customer tracking, and donor processes, and participates in creating and implementing marketing, advertising, and social media efforts that drive donations, sales, and volunteer participation. They support in‑store communications, signage, promotions, and merchandising strategies, while building strong relationships with customers and donors and ensuring that all interactions reflect Habitat Chicago’s core values. 

Key Responsibility: Staff Management and Training (ongoing)  

Staff leadership is an ongoing responsibility. The Assistant Manager provides direction to ReStore Associates by setting daily goals, developing annual job plans, conducting performance reviews, and maintaining an effective staff schedule. They communicate and reinforce organizational and ReStore policies, including safety, facility operations, OSHA requirements, and personnel expectations. The role ensures that the ReStore front of house team has the knowledge, skills, and support needed to deliver excellent service and maintain a safe, engaging environment for employees, volunteers, and customers. 

QUALIFICATIONS:  

Required Knowledge, Skills & Abilities  

• Strong leadership qualities, including the ability, both to delegate and to execute, thereby leading by word and by example.    
• Demonstrates initiative represented by a sense of urgency, energy, enthusiasm, attention to detail, and follow up.   
• A goal-oriented personality who is resilient and creative when faced with shifting challenges and opportunities.   
• Outstanding interpersonal and communications skills with groups and individuals characterized by the ability to listen, speak, and write well.   
• Experience in training, managing, leading, and developing staff in a consistent, positive, and safety conscious manner.  
• Ability to manage confidential information with discretion and tact.  
• Current authorization to work permanently in the United States   

We’d love it if you had these qualifications, but they’re not dealbreakers. 

• Bilingual in English and Spanish preferred  
• Experience working with volunteers is preferred 
• Bachelor's degree preferred. 
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required. 
• Proficiency in Salesforce CRM; project management systems preferred. 
• Proven sales track record  
• Personal volunteer experience   

Even if you don’t meet all the qualifications listed, we encourage you to apply if this is a role that gets you excited. Let us know what you bring to the table that we may be overlooking. 

Compensation: $48,000- $52,000 annually. 30+ vacation/sick/personal days per year. 90% employer paid health insurance: access to vision, dental, life and 401k plans with 5% match.